FAQ

My Tracking Number Doesn't Work

Please allow 72 business days hours for your tracking number to become live, if it is still not live after this time period then please email us and let us know.

 

I Haven't Received A Shipping Confirmation Email

Please allow up to 48 business hours for your shipping confirmation email. If you do not receive it after this time period then please make sure to check your spam folders, if it is not in there then please email us and let us know.

 

How long does it take to receive my products?

Please see our Shipping Information.

 

    My tracking hasn't updated?

    Please allow 2-5 business days after shipment to allow the tracking system to update. Your package will update once it reaches its next checkpoint, we are not able to provide any further information than USPS or FedEx does.

     

    What if I need to return the product?

    Please see our Refund Policy.